Manage Work Order
Work orders are instructions to vendors or suppliers to perform specific tasks, such as manufacturing or delivering goods. Effective work order management ensures that the procurement process runs smoothly, with all parties aware of what is required of them at each stage of the process.
Creation of Work Orders:
Work orders should be created and tracked in the procurement portal. This allows the buyer to easily see the status of each order, and vendors to receive notifications when new orders are created.
Assigning Work Orders:
Once a work order is created, it needs to be assigned to the appropriate team or individual. This can be done manually or using a software system that automates the process.
Tracking Progress:
It’s important to track the progress of work orders to ensure that work is being completed on time and to the customer’s satisfaction. This can be done by regularly checking in with the team or individual assigned to the work order and using a tracking system to monitor progress.
Communicating with Customers:
Keeping customers informed about the progress of their work order is essential for maintaining good relationships and ensuring customer satisfaction. Communication can be done through phone, email, or through a customer portal.
Managing Work Order Changes:
It’s common for work orders to change as the job or project progresses. It’s important to have a system in place for managing changes and ensuring that everyone involved is aware of any updates or modifications.
Closing Work Orders:
Once work is completed, the work order needs to be closed out. This involves documenting the work that was completed, the time and materials used, and any other relevant information.
Reporting:
The procurement portal should provide reporting functionality that allows buyers to generate reports on work orders, including status, deadlines, and costs.